Privacy Policies

What kind of information do we collect?

At Madelona we require some personal information that the client provides us when visiting our website, such as full name, phone number, shipping address. Also, while you are visiting our website, a window may appear asking you to enter your email address so that you can be part of our newsletter.

Purchases made on our website are secure. Madelona does not ask for additional information about your credit cards, debit cards or other payment methods. Payments made with Paypal and Conekta are made with institutions that are intermediaries in the accreditation of online payments.

How do we use your data?

All data is collected securely and for administrative purposes in order to provide you with the service. Data such as IP helps us to know your browser, operating system and navigation path within our website. Your subscription to our "email marketing" lists allows us, with your permission, to send you emails about new products, promotions, articles and other updates.

SECTION 2 - CONSENT

How do you get my consent?

When you make a purchase on our website or subscribe to our "email marketing" list, you are giving your consent to the storage and use of your personal data.

That is, when you provide personal information to complete a transaction, request information through the contact form or make a return request by email, it is inferred that you are aware that your data is being collected and used for a specific purpose.

How do I withdraw my consent?

You may request that your information be removed from our database at any time by sending an email or you may unsubscribe from our email marketing lists by selecting the "unsubscribe" option.

SECTION 3 - DISCLOSURE

Where is your information stored and who has access to it?

The information you provide us is stored in our databases and email marketing lists and is treated with complete confidentiality. At MADELONA we do not disclose, misuse or share our databases with other companies, businesses or institutions for advertising purposes.

The data collected on our website is used exclusively for administrative, commercial and customer service purposes.

SECTION 4 – SHOPIFY

E-commerce platform

Our website uses the services of SHOPIFY INC , which allows us to use the e-commerce platform to sell our products. The data you provide us is collected and stored through SHOPIFY INC, who makes it available and available for exclusive consultation by MADELONA. The entire platform, services and databases of our website are hosted on SHOPIFY INC servers, which are governed by the highest security standards in the industry and have the necessary measures to prevent hacking activities, "Firewall", "malware" or other malicious code.

Handling sensitive data

When you make a transaction, SHOPIFY INC stores your credit card, debit card or other payment method information. This information is automatically encrypted using PCI-DSS payment card industry security features. The data is stored only as long as is necessary to complete your transaction, once that transaction is complete, the information is deleted.

The standards set by PCI-DSS are managed by the PCI SECURITY STANDARDS COUNCIL in conjunction with brands such as VISA, MASTERCARD, AMERICAN EXPRESS and DISCOVER , and help ensure the secure handling of card information on our website. Secure handling of card information on our website. For more information, see the LEGAL TERMS of SHOPIFY INC. PRIVACY NOTICE.

SECTION 5. THIRD PARTY SERVICES

MADELONA uses different third-party service providers to enable the experience within the website. In general, these providers only collect and use the data necessary to perform the services they provide to us. However, the providers that process online payment transactions (PAYPAL and CONEKTA) have their own policies, terms and conditions, so we recommend that you review their LEGAL TERMS to understand how they will handle your personal information.

LINKS

Depending on the settings of your Internet browser and device, when visiting our website you may be exposed to advertising or links to other sites. In addition, some parts of our website may contain active hyperlinks, which when clicked on could redirect you to another website. , when you are redirected to another third-party website or application, it is important for you to consider that these are governed by policies, terms and conditions different from ours, so we recommend that you review their LEGAL TERMS, since we are not responsible for the content or service that such sites may offer.

Google Analytics

Our online store uses the services of GOOGLE ANALYTICS to help us know who visits our website, how often and which pages they visit within our website. GOOGLE ANALYTICS only collects generic data, data derived from the IP, such as geographic location, device, browser, among others, and does not have the power or capacity to collect personal data or sensitive data.

 

SECTION 6 - SECURITY

To protect your personal information, we take all necessary security measures and follow best practices in the e-commerce industry to ensure that your data is not disclosed, shared or altered. In general, we take all precautions to ensure that your personal data is not misused.

It is important to inform you that credit card, debit card and other payment method information is automatically encrypted using SSL (Secure Socket Layer) technology and stored with AES-256 encryption.

SECTION 7 - COOKIES

Our website uses a list of cookies to provide a better experience. Below we list some of the cookies we use in case you want to disable them:

_session_id: Unique token that allows storing information about sessions.

_shopify_visit: Retains persistent data for 30 minutes from the last visit.

_shopify_uniq: No data held, expires midnight (relative to the visitor) of the next day, also counts the number of visits to a store by a single customer.

Cart: Unique token, persistent for 2 weeks and stores information about the contents of your cart

_secure_session_id: single token session

storefront_digest: Unique, indefinite token, if the store has a password, this is used to determine if the current visitor has access.

PREF: Persistent for a very short period, set by Google, analyzes visits to the store and where they come from.